Santa Clara - San Jose Private Investigators
  A Full Service California Investigation Agency.

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Professional private investigators - San Jose, Santa Clara County, California

San Jose - Santa Clara
California Private Investigators
License: #PI22490
 

San Jose - Santa Clara, California Private Investigators
:: Mystery Shopping

Mystery Shopping, in which an investigator poses as a retail customer to evaluate employee honesty and customer service skills, is an essential customer retention tool for today’s business owner.

A.L. Freel, owner of The Freel Agency, has over eleven years experience as a professional mystery shopper and was a Certified Instructor in the State of California teaching mystery shopping classes at The Learning Exchange in Sacramento, CA and The Investigative Career Program in San Francisco, CA. A.L. Freel has over 30,000 hours of investigative experience and our company utilizes both employees and licensed Private Investigators with varying backgrounds that allow us the unique ability to select an investigator that will be best suited to meet the needs of your particular case.

Having conducted over 15,000 mystery shops in virtually every retail environment, The Freel Agency is uniquely positioned to quickly and concisely evaluate the impact your employees are having on your business and your customers- which are your business.

We offer a variety of Mystery Shopping programs for your company whether you own one store or a thousand, and each program is tailored to your specific needs. We perform honesty/theft evaluations in which a mystery shopper uses a system of purchases to determine if your employees are stealing from you. Once the honesty/theft shop is performed, our shoppers then write a detailed report documenting the transactions and one of our auditors evaluates the situation. We offer customer service evaluations running various scenarios to ensure that your employees are performing their jobs to your level of expectation. Customer service evaluations are a useful tool for evaluating an employee for promotions and/or disciplinary actions. We also offer tobacco and alcohol I.D. programs to ensure that your cashiers are meeting State requirements, thereby reducing your liability.

Telephone evaluations are an effective tool in determining your employee’s performance when a customer calls your store.  A phone call is often a customer’s first point of contact with your business and poor customer service at this stage may guarantee that the potential customer does not visit your store.

In addition, we offer the placement of undercover investigators in your workforce to identify internal theft, sexual harassment, drug use and violence.

If you feel we can be of service, call The Freel Agency today for a FREE telephone consultation

The Freel Agency
San Jose - Santa Clara California Private Investigators
675 N. First Street, Suite 250, San Jose, CA 95112

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